National Field Support Agent

Company: SPECTRUM
Location: Billings
Posted on: January 27, 2025

Job Description:

Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting todays customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for.BE PART OF THE CONNECTIONAs a National Field Support Agent, youll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. Youll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. Youll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. Youll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST

• Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
• Solving technical issues in real-time using the latest tech tools and programs
• The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
• Building professional networks inside and outside the department
• Opportunities for growth through training, expanded education opportunities, and paths for career progressionIn this role youll work in a 24/7 call center environment with a variety of integrated functions. Youll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.
  WHAT YOULL BRING TO SPECTRUMRequired Qualifications Education: High School Diploma or equivalent Technical skills: MS Office and computer literate Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidaysPreferred Qualifications Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service Education: College coursework or equivalent experience in technologySPECTRUM CONNECTS YOU TO MORE
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
  • Total Rewards: See all the ways we invest in youat work and in life
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    TDP121 2024-45441 2024
    
    Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
    
    
    A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
    
    
    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
    
    Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
    Required
    Preferred

    Job Industries

    • Customer Service

Keywords: SPECTRUM, Billings , National Field Support Agent, Sales , Billings, Montana